1. Introduction
Mekco Supply Inc. ("we," "our," or "us") recognizes that the proper management of personal information is very important. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our mobile application and website.
Contact Information:
Mekco Supply Inc.
110 West Beaver Creek Rd Unit 16
Richmond Hill, ON L4B 1J9
Phone: (905) 884-8888
Email: info@mekcosupply.com
Website: https://mekcosupply.ca
2. Information We Collect
A. Account Information (Required)
When you create an account, we collect:
- Email Address - Required for account creation, login, order receipts, and verification codes
- Phone Number - Required for account creation, login, and order communication
- First Name - Required for account profile and order processing
- Last Name - Required for account profile and order processing
- Password - Required for account authentication (stored in encrypted form)
B. Profile Information (Optional)
- Profile Image - Optional, for user profile display
- Receipt Email - Optional, for Apple Private Relay users who want to receive order receipts at a direct email address
C. Order Information
When you place an order, we collect:
- Billing Address - Required for delivery orders, including:
- Street Address
- Apartment/Suite (optional)
- City
- Province/State
- Postal Code/ZIP
- Country (default: Canada)
- Company Name (optional)
- Shipping Address - Optional, if different from billing address (same fields as billing)
- Order Notes - Optional, for special instructions
- Payment Information - Processed via PayPal (third party). We do not store credit card information. We only store PayPal order ID and capture ID for order tracking.
D. Order History
We maintain records of:
- All past orders
- Order details (items, quantities, prices, status)
- Order dates and fulfillment methods
E. Warranty Claims
When you submit a warranty claim, we collect:
- Product information
- Receipt images
- Product photos
- Digital signatures
- Claim notes and descriptions
- Supplier information
F. Technical Data
We automatically collect:
- Device Information - Device type (iOS/Android), app version
- IP Address - For server logs and security purposes
- Authentication Tokens - JWT tokens stored securely on your device for session management
3. How We Use Your Information
We use your personal information for the following purposes:
- Account Management - To create and manage your account, authenticate your identity
- Order Processing and Fulfillment - To process, fulfill, and deliver your orders
- Payment Processing - To process payments through PayPal (third party)
- Customer Service - To respond to your inquiries and provide support
- Warranty Processing - To process and manage warranty claims
- Communication - To send order updates, receipts, and important notifications
- App Functionality - To provide and improve app features and services
- Security and Fraud Prevention - To protect against fraud and ensure app security
- Legal Compliance - To comply with applicable laws and regulations
4. How We Share Your Information
We do NOT sell your personal information to third parties. We only share your information in the following circumstances:
A. Third-Party Service Providers
- PayPal - We share payment information with PayPal for payment processing. PayPal's privacy policy applies to their handling of your payment data.
- Shipping Carriers - When delivery is enabled, we share shipping address information with shipping carriers for order fulfillment.
B. Legal Requirements
We may disclose your information when required by law, court order, or government regulation.
C. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information:
- Data is stored on secure servers with encryption
- All data transmission uses HTTPS encryption
- Passwords are encrypted and never stored in plain text
- Authentication tokens are stored securely on your device
- Regular security assessments and updates
Note: While we implement security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
- Account Data - Retained while your account is active
- Order Data - Retained for business and legal purposes (tax records, warranty claims)
- Deleted Accounts - Personal information (email, phone, name, profile image) is immediately deleted. Order history may be retained in anonymized form for business/legal purposes.
7. Your Rights
You have the following rights regarding your personal information:
- Access - You can view your account information in the app's Profile section
- Update - You can update your information through the Profile screen
- Delete - You can delete your account at any time (see Account Deletion section below)
- Data Export - You can request a copy of your data by contacting us
8. Account Deletion
You can delete your account at any time:
- Open the app and go to the Profile screen
- Scroll to the bottom and tap "Delete Account"
- Confirm the deletion in the dialog
What is deleted:
- All personal information (email, phone number, first name, last name, profile image)
- Account authentication credentials
What is retained:
- Order history (in anonymized form) - Retained for business and legal purposes (tax records, warranty claims)
Timeline: Personal data deletion occurs immediately upon account deletion. You will be logged out automatically after deletion.
9. Children's Privacy
Our app is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. Cookies and Tracking
Our website may use cookies for functionality and analytics. Our mobile app does not use cookies. We do not use tracking for advertising purposes.
11. International Data Transfers
Your information is stored and processed in Canada. By using our app, you consent to the transfer of your information to Canada.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Notifying you through the app (for significant changes)
Your continued use of the app after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Mekco Supply Inc.
110 West Beaver Creek Rd Unit 16
Richmond Hill, ON L4B 1J9
Phone: (905) 884-8888
Email: info@mekcosupply.com
Website: https://mekcosupply.ca
We Appreciate Your Business,
The Staff and Management of Mekco Supply Inc.